Here at Bailey Nelson, we aim to deliver your shiny new specs as quickly as possible, and we have a trusted process that aims to get your new peepers in your hands quicker than you can say ‘Optometrist ’.  Naturally, delivery times can vary depending on your prescription and the contents of your order. 

We’ve got you covered with free shipping on all orders over $20. For anything under $20, we charge a small standard shipping rate of $10. 

All shipping costs are inclusive of duties and taxes. 

For orders sent via Australia Post we can send to P.O. mailboxes.

Please contact our customer service representatives if you have any questions or concerns regarding your order at info@baileynelson.com.au.

 If you reside outside Australia, please see international contact details here. We currently ship within Australia for purchases made on the Australian website. We do also ship within New Zealand (for purchases made on baileynelson.co.nz), Canada (for purchases made on baileynelson.com), and the United Kingdom (for purchases made on baileynelson.co.uk)

Delivery times

Prescription glasses orders will be ready within approximately 7-10 business days from order placement, depending on your prescription and the contents of your order.

Each prescription is reviewed by our online dispensing team to ensure it is correct and in-date. If there are any queries, they'll get in touch with you at the email address provided on your order.

Non-prescription glasses orders for optical frames are processed via our optical lab with "real-look" lenses and take approximately 7 business days.

Non-prescription sunglasses and accessories ship from our Sydney warehouse, and take approximately 2-5 business days. 

Contact lens orders will typically take between 2-5 business days to be delivered from the time the order has been fulfilled.

Once your items have been preened, prepped and are ready to ship, we will send you an email with the tracking number from Australia Post or Toll, depending on the chosen delivery service. During peak periods (such as Christmas) or sale periods, some delays may occur. Please use your tracking number provided in your confirmation email to check the status of your order, for any questions you can reach our customer service team at info@baileynelson.com.au.

Australia Post Tracking link here. 

Toll Tracking link here.

Looking to return or exchange? We’ve got your back with free returns for all online orders - just make sure you reach out to us within 30 days by emailing info@baileynelson.com.au for all your return, exchange or repair requests. 

Please ensure all products that are returned are unused and undamaged and if anything arrives with any defects please contact us straight away so we can help put that right A.S.A.P. 

For FAQ’s please read here, you can also find our full returns policy here or alternatively, our customer service representatives will be happy to answer any further questions you may have.

Contact Us

Email our customer service team to request a return, exchange or repair: info@baileynelson.com.au. Please note our customer service team operates Mon-Fri 9am-5.30pm, however you can also return items to your local store if this is more convenient.

Labels

Print out your pre-paid return label and attach it to your package, ensuring it's well wrapped to prevent any damage in transit to us. 

Post

Take your package to your nearest post office, you can search for your closest branch here.

Tracking

You will receive an email confirmation keeping you updated on the status of your return/exchange/repair. Please note that during peak periods (such as Christmas) or sale periods, some delays may occur in processing times. Please contact us via email if you have any concerns or need further assistance.

For all items purchased in store, please ensure you return these items back to the original place of purchase, where our team will be will happily help to process your return/exchange/repair or any other query you may have. For more information, please check our T&C’s here.